Last Updated: September 2026
Livetes Interior respects the privacy of our clients and is committed to protecting personal information provided to us through our website, WhatsApp, consultation services, and Livetes digital services.
This Privacy Policy explains the types of information we may collect, how we use and protect such information, and the choices available to our clients regarding their personal data.
1. Information We Collect
When you communicate with or use the services of Livetes Interior, we may collect information that you voluntarily provide, including:
Name;
phone number and WhatsApp number;
email address;
information related to your property, project, or design requirements;
communications and messages exchanged with Livetes;
photographs, images, videos, floor plans, documents, design references, and other files submitted to us; and
other information voluntarily provided during consultation or service delivery.
We collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use personal information to:
communicate with and provide services to our clients;
provide interior design consultation and manage design processes;
manage client relationships and communications;
maintain relevant communication and project records;
provide updates regarding projects, consultations, or services;
operate and improve the Livetes Design CRM; and
maintain the security and quality of Livetes services.
3. WhatsApp Communication
Livetes may use WhatsApp as one of our communication channels with clients.
To support this service, Livetes may use the WhatsApp Business Platform, provided by Meta Platforms, Inc. and/or its affiliates.
Messages and information sent to Livetes through WhatsApp may be processed through Livetes systems so that authorized team members can respond to clients, manage communications, provide services, and maintain relevant communication records.
The use of WhatsApp is also subject to the applicable terms and privacy policies of WhatsApp and Meta.
4. Livetes Design CRM
Livetes uses an internal system known as Livetes Design CRM to assist with client communication, consultation, service management, and interior design processes.
Access to client information is restricted according to the roles and responsibilities of authorized Livetes personnel. Not all team members have access to all client personal information.
5. Data Security
Livetes takes reasonable administrative and technical measures to help protect personal information against unauthorized access, use, alteration, loss, or disclosure.
However, no method of electronic transmission or data storage can be guaranteed to be completely secure.
6. Sharing of Personal Information
Livetes does not sell or trade clients' personal information.
Personal information may be processed or shared with service providers when reasonably necessary to operate our services, including providers of communication, hosting, data storage, infrastructure, or other technology services.
We may also disclose information where required by applicable law, regulation, legal process, or a lawful request from an authorized government authority.
7. Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, maintain relevant project and communication records, fulfill contractual or administrative obligations, resolve disputes, or comply with applicable legal requirements.
Information that is no longer required may be deleted or anonymized where appropriate.
8. Your Rights and Requests
Clients may contact Livetes to request:
information regarding personal data held by Livetes;
correction of inaccurate information;
updates to personal information; or
deletion of personal information where reasonably possible and where such deletion does not conflict with our legal, contractual, or legitimate administrative obligations.
9. Changes to This Privacy Policy
Livetes may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.
Any updated version will be published on this page with the corresponding revision date.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
LIVETES INTERIOR
Surabaya, Indonesia
Website: www.livetesinterior.com�
Email: Livetes.interior@gmail.com